Terms of Service

Skillbase is a modular operational platform for gaming communities — clans, guilds, roleplay servers, competitive teams, and similar organizations (each, an "Organization"). Skillbase integrates with Discord to add structured member management, recruitment, events, permissions, documentation, and related tools on top of a community's existing Discord server.

Skillbase is an independent product and is not operated, sponsored, endorsed, or affiliated with Discord Inc. "Discord" and the Discord logo are trademarks of Discord Inc. Your use of Discord itself remains governed entirely by Discord's own Terms of Service and Community Guidelines.

You must be at least 13 years old to use the Service, and you must meet the minimum age required to use Discord in your country. If the laws that apply to you require a higher minimum age for using online services or for providing consent to data processing (for example, 16 in some European jurisdictions), you must meet that higher age instead.

By using the Service, you represent that you meet these requirements and that you have the legal capacity to enter into this agreement. If you are using the Service on behalf of an Organization, you represent that you are authorized to bind that Organization to these Terms.

We do not knowingly allow anyone under the required minimum age to create an account. If we learn that we have collected personal data from someone below that age, we will delete it and may disable the associated account. See our Privacy Policy for how to report this.

Skillbase does not have its own password system. You sign in exclusively through Discord OAuth. When you sign in, Discord shares limited information with us (such as your Discord user ID, username, avatar, email address, and the list of servers you administer) so that we can create your Skillbase user profile and determine which Organizations you can access. See our Privacy Policy for the full list of data we request and why.

You are responsible for maintaining the security of your Discord account, since anyone with access to it can access your connected Skillbase account. Notify us immediately at support@skillbase.gg if you suspect unauthorized access.

Skillbase is multi-tenant: every Organization's members, roles, permissions, applications, events, documents, and other records are isolated from every other Organization. When you create or join an Organization, you are assigned one or more roles that determine what you can see and do, configured by that Organization's administrators ("Organization Admins").

If you administer an Organization, you are independently responsible for the data you and your staff input into Skillbase about your members, recruits, and applicants ("Organization Content") — including making sure you have a lawful basis to collect it, that it is accurate, and that you respond appropriately to requests from the people it describes (for example, a member asking you to correct or delete their information). Skillbase acts as a processor/service provider with respect to Organization Content that Organization Admins choose to store on the platform; Skillbase does not control what Organization Admins choose to record about their members.

Organization Admins can configure permissions, remove members, and delete Organization Content through the dashboard. Skillbase logs administrative actions (role changes, permission changes, member removals, configuration changes) in an audit trail for accountability, as described in our Privacy Policy.

You agree not to, and not to permit any Organization member to, through the Service:

• Violate Discord's Terms of Service, Community Guidelines, or Developer Policy, or use Skillbase's Discord integration to do anything that would violate those policies (for example, spamming, mass-mentioning, or evading a Discord-imposed restriction);
• Upload, post, or transmit content that is unlawful, harassing, defamatory, hateful, sexually exploitative of minors, or that infringes someone else's intellectual property or privacy rights;
• Attempt to gain unauthorized access to another Organization's data, another user's account, or any part of the Service's infrastructure;
• Scrape, mine, or bulk-extract data from the Service, or use automated means to interact with it outside of the features we provide;
• Reverse engineer, decompile, or attempt to derive the source code of the Service, except where applicable law gives you the right to do so despite this restriction;
• Use the Service to build a directly competing product using data obtained through the Service;
• Interfere with or disrupt the integrity or performance of the Service, including through malware, denial-of-service attempts, or credential stuffing;
• Use the Service to process another person's personal data in violation of applicable privacy law.

We may investigate suspected violations and may remove content, suspend features, or suspend or terminate accounts and Organizations that violate this section, with or without notice, as described in Section 12. How we review content, how strikes and suspensions work, and how to appeal are described in our Acceptable Use Policy.

Certain Skillbase modules let you or your Organization upload or create content — for example, VOD review clips and comments, documents, forms, announcements, and message templates ("User Content"). You retain ownership of your User Content.

By submitting User Content, you grant Skillbase a limited, worldwide, non-exclusive, royalty-free license to host, store, reproduce, and display that content solely as necessary to operate, secure, and support the Service for you and your Organization (for example, rendering a VOD clip in the review interface, or syncing a document to Discord). This license ends when the content is deleted, subject to our backup and legal-retention practices described in the Privacy Policy.

You are solely responsible for your User Content and for having the rights necessary to upload it (including rights to any game footage, audio, or third-party material embedded in it). We do not pre-screen User Content but may remove it if we become aware it violates these Terms or the law.

Copyright complaints. If you believe content on Skillbase infringes your copyright, send a notice to support@skillbase.gg with: (1) identification of the copyrighted work, (2) identification of the material you claim is infringing and its location on the Service, (3) your contact information, (4) a statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent, or the law, and (5) a statement that the notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf. We will respond in accordance with applicable copyright law, including removing or disabling access to material as appropriate.

The Service depends on the availability of Discord's API and infrastructure, which we do not control. Discord may change, restrict, rate-limit, or discontinue API access, privileged intents, or features that Skillbase relies on at any time, which may affect or interrupt parts of the Service. We are not responsible for outages, data loss, or feature limitations caused by Discord or any other third-party service we integrate with.

If you remove the Skillbase bot from your Discord server, revoke Discord OAuth access, or Discord itself restricts our application, some or all Skillbase features for your Organization may stop working until access is restored.

Skillbase offers a Free plan alongside paid Pro, Premium, and Enterprise plans; current pricing and what each plan includes are described on our pricing page.

Our order process for paid plans is conducted by our online reseller, Creem.io. When you buy a paid plan, you are buying it from Creem, who acts as Merchant of Record for that transaction and handles the billing, invoicing, applicable taxes, and order/payment-related support for that purchase, subject to Creem's own Buyer Terms. Skillbase continues to provide and license the Service itself — your account, your Organization, your entitlements, and product support (how the Service works, features, and bugs) remain ours to handle.

We will present applicable pricing and payment terms before you are charged for a paid plan. Paid plans are subscriptions that renew automatically each billing period (monthly or yearly, as selected at checkout) until canceled. You may upgrade, downgrade, or cancel a paid subscription at any time from your billing settings in the dashboard; you can also manage your payment method and view invoices through Creem's hosted customer portal, linked from the same page. Cancellation takes effect at the end of your current billing period, and you keep your paid features until then. Your Organization's plan and subscription status in Skillbase reflect the information Creem provides us about your subscription. If a renewal payment fails, your paid features remain active while Creem attempts to collect payment again, and your Organization moves to the Free plan only if the subscription is ultimately canceled — a new subscription's first payment failing is handled immediately, without this grace period. See our Refund Policy for how refunds work. Features, availability, and limits may change as the Service evolves.

Because the Service is in active development, features may be added, changed, or removed, and we do not guarantee any specific level of availability or uptime during Early Access. See Section 11.

The Service, including its software, design, branding, and documentation (excluding User Content and Organization Content), is owned by Skillbase and its licensors and is protected by intellectual property law. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your Organization's internal operations, subject to these Terms. All rights not expressly granted are reserved.

You may stop using the Service and disconnect your Discord account at any time. An Organization Admin may delete their Organization from the dashboard, which schedules the Organization's data for deletion in accordance with our retention practices described in the Privacy Policy; some records may be retained longer where we have a legal or audit obligation to do so, or preserved in soft-deleted form before permanent removal.

We may suspend or terminate your access to the Service, or an entire Organization's access, if: (a) you violate these Terms or applicable law; (b) we reasonably believe doing so is necessary to comply with Discord's Developer Policy or a request from Discord; (c) required by law or court order; or (d) we discontinue the Service, in which case we will provide reasonable notice where possible.

Sections that by their nature should survive termination (including Sections 6, 9, 11, 12, 13, and 14) will survive.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. WE DO NOT WARRANT ANY SPECIFIC LEVEL OF UPTIME OR AVAILABILITY, PARTICULARLY DURING EARLY ACCESS. WE ARE NOT RESPONSIBLE FOR THE AVAILABILITY, CONTENT, OR CONDUCT OF DISCORD OR ANY OTHER THIRD-PARTY SERVICE.

This section is about the Service's functionality and availability — it does not limit any rights you have regarding a purchase itself, which are addressed in our Refund Policy and, for the transaction, Creem's own terms.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SKILLBASE AND THOSE ACTING ON ITS BEHALF WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF DATA, PROFITS, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT PAID FOR THE SERVICE IN THE 12 MONTHS BEFORE THE CLAIM AROSE, OR (B) USD $100.

For an Enterprise plan, this cap does not apply as written — liability for an Enterprise Organization is instead governed by the separately negotiated order form or agreement for that plan, or, absent one, by this section's cap.

Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you.

You agree to defend, indemnify, and hold harmless Skillbase from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from: (a) your Organization Content or User Content; (b) your violation of these Terms or applicable law; or (c) your violation of Discord's Terms of Service, Community Guidelines, or Developer Policy through your use of the Service.

These Terms do not currently designate a specific governing law or exclusive venue, since Skillbase does not yet have a finalized operating entity and home jurisdiction; we will update this section once that's settled. Nothing in this section overrides the mandatory consumer-protection law of your country of residence, including your right to bring a claim in your local courts where applicable law grants you that right.

Before filing any claim, you agree to contact us at support@skillbase.gg and attempt to resolve the dispute informally and in good faith for at least 30 days.

We may update these Terms as the Service evolves and as legal requirements change. If we make material changes, we will update the "Last updated" date and provide reasonable notice (for example, through the dashboard or by email) before the changes take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

Severability. If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect.

No waiver. Our failure to enforce a provision is not a waiver of our right to do so later.

Assignment. You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets, and will provide notice where required by law.

Entire agreement. These Terms and the Privacy Policy constitute the entire agreement between you and us regarding the Service and supersede any prior agreements on this subject.

Questions about these Terms? Contact us at support@skillbase.gg.